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Coach-Net Focuses On Safety Deploys deCarta Mapping Technology For Enhanced Service To Customers
Lake Havasu City AZ (SPX) Nov 08, 2007 Coach-Net and Auto-Net have improved their mapping technology with a real-time location solution by deCarta, a leading geospatial software platform company, to deliver enhanced safety to travelers. Working hand-in-hand with PinPoint, Coach-Net's proprietary mapping interface, deCarta's technology significantly improves the quality and speed of map-based information accessible to call center agents, reducing the amount of time it takes to locate and route the calling customer to the nearest preferred local service provider or route the service provider to the customer. "Our goal is to minimize the amount of time our customers wait by the roadside and get them back on the road as quickly as possible," says Sean Baker, Coach-Net Vice President of Operations. "The latest enhancements to PinPoint enabled through deCarta eclipses that time appreciably." deCarta's geospatial software platform identifies geographic locations and features, both natural and constructed, storing data as coordinates that can be mapped. deCarta's technology is capable of providing Coach-Net agents with real-time traffic updates that can assist in forecasting more accurate estimated times for service providers to arrive on-scene and help a customer. If road construction might impede a given tow provider from reaching a customer in a reasonable amount of time, customer service agents would dispatch a provider from a more convenient location. A fluid mapping feature that improves map viewing along with Global Positioning Satellite (GPS) technology assists call agents with instantly and accurately locating customers within 20 feet on average using major landmarks, zip codes or GPS coordinates, provided by on-board navigation units, hand-held systems or cell phones outfitted with GPS. Coach-Net has enhanced its customizable mapping solution further with engrained Public Service Access Points that immediately furnish call agents with geo-coordinates for the closest police, sheriff, Highway Patrol and Department of Public Safety, resulting in prompt emergency service for customers wherever and whenever needed. Because the new mapping software works on dedicated and redundant Internet connections, downtime is virtually non-existent. "The safety of our customers is our No. 1 concern, so it's a priority that emergency information is available 24/7," Baker says. deCarta's Web-based technology renders the solution completely scalable. Coach-Net is not limited to the number of users, and expanding the network is not required. "Increased map flexibility, usability, precision routing and scalability all deliver great efficiency to Coach-Net as a business enterprise, and to their customers as direct service benefits," says J. Kim Fennell, President and CEO of deCarta. "We're excited to be working with Coach-Net to bring advanced, real-time location-based solutions and resources to their service." "With the responsibility of providing peace of mind to over six million motorists, the ability for us to dispatch emergency services and information to our customers without delay is paramount," says Coach-Net President and CEO Henry Stroup. "The superb performance and scalability of deCarta's technology gives us the capacity and confidence to deliver industry-leading customer service today and into the future." Related Links Coach-Net GPS Applications, Technology and Suppliers
Fleet Management Solutions Launches GPS and Two-Way Satellite Asset Tracking Services Into 50th Country
San Luis Obispo CA (SPX) Nov 08, 2007Fleet Management Solutions announced that it has deployed systems into Australia, making that the 50th country where the company's GPS and all-satellite asset tracking services are in operation today. FMS is one of the few solutions in the market that allows a fleet manager to view, track and manage assets in a single system whether they are in Prudhoe Bay, Alaska, the Libyan dessert or the Australian outback. |
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