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INTERNET SPACE
Twitter takes hit as user growth disappoints
by Staff Writers
San Francisco (AFP) Feb 06, 2014


Wall Street turns quickly on hot Internet stocks
New York (AFP) Feb 06, 2014 - Wall Street on Thursday toasted Yelp, but threw tomatoes at Twitter and Pandora after mixed earnings results prompted big swings in the valuations of a trio of hot Internet stocks.

The market's abrupt shifts highlighted just how quickly sentiment can change in the fast-moving sector.

Yelp is gaining in the contest for new users, while doubts are growing about growth for the other two companies. All three stocks rose in 2013, with Twitter soaring after its November initial public offering.

Yelp, an Internet consumers listings and reviews site, was the biggest winner in the market's sometimes-fickle assessment.

"There was a lot of concern with the amount of competition coming to market whether Yelp could prevail," said Rob Enderle, a Silicon valley analyst. "And these numbers suggest they will."

Yelp shares rose 19.4 percent at midday to $89.82, with investors overlooking a bigger-than-expected quarterly loss of $2.1 million.

Instead, investors focused on Yelp's 2014 outlook, which said revenues could climb more than 50 percent to as high as $358 million as more users tap into Yelp's listings of map-based restaurants and shops.

"If you can overcome a negative perception and replace it with a positive one, you're going to get a nice bump," Enderle said.

Pandora Media continued to attract an audience, with active listeners growing 12 percent to 73.4 million in January, according to the company's latest metrics. Also, Pandora's results for the fourth quarter bested expectations -- it boosted net profit to $23 million on revenue of $200 million.

But investors frowned on the company's 2014 forecast, which calls for a loss in the first quarter and lackluster revenue growth.

"The listeners aren't translating into revenue," Enderle said of Pandora.

Pandora shares sank 12 percent to $31.53.

Like Pandora, Twitter reported financial results that bested expectations. But investors pummelled the micoblogging site for tepid growth of new users.

The number of worldwide users was up just nine million from the figure of 232 million when Twitter went public in November, suggesting only modest growth at a time when investors were looking for a surge. Twitter lost $511 million in the quarter, even as revenues grew at a fast clip.

Twitter sank 21.6 percent to $51.74, a decline that was especially notable given the broader market's rise of about one percent.

One saving grace: Thursday's swings are a snap judgment, analysts say. Market sentiment can shift if results improve, as they did with Facebook.

"Twitter has all of a sudden become a show-me story in the same way Facebook was challenged to prove its mobile credentials over a year ago," said Cantor Fitzgerald analyst Youssef Squali.

"We now know how Facebook turned out, but we won't know how Twitter will fare for at least several quarters."

Twitter got a reality check Wednesday as the high-flying messaging company reported modest user growth during a quarter in which it lost $511 million.

Even more disconcerting, in the eyes of some industry watchers, was that the typical amount of time people spent checking out timelines actually dropped.

"If you don't have an engaged user base, you don't have a business," Forrester analyst Nate Elliott told AFP.

"They have got to do better on users, that is the entire story."

Twitter makes money from ads in the form of "promoted tweets" in timelines, and it needs strong growth to keep its momentum.

Twitter shares skidded more than 17 percent to $54.16 in after-hours trades that followed its first quarterly earnings release since its stock market debut last year.

Twitter problems include going from being seen as an online venue for quick fame to being viewed as a global platform for infamy, according to analyst Rob Enderle of the Enderle Group in Silicon Valley.

Attention has been shined on people losing jobs or facing ridicule for Twitter posts.

In a recent example, a television star came under heavy online fire for a joke he tweeted playing off the death of actor Philip Seymour Hoffman.

"When people started getting destroyed by what they posted, people started looking at using the service as stupid," Enderle said. "And stupid is not status."

The results showed revenues in the quarter that ended December 31 doubled from a year ago to a better-than-expected $242.6 million.

The number of worldwide users was up just nine million from the figure of 232 million when Twitter went public in November, suggesting only modest growth at a time when investors were looking for a surge.

In its first earnings report as a public company, Twitter said the loss for the year widened to $645 million from $79 million in 2012, even as revenues more than doubled to $664 million for the full year.

The San Francisco-based firm said advertising brought in $220 million in the quarter, an increase of 121 percent year-over-year, with mobile accounting for more than 75 percent of total.

Twitter shares soared from the offering price last November of $26, and analysts say that to sustain that momentum Twitter must prove it can grow and move toward profitability.

"Twitter finished a great year with our strongest financial quarter to date," chief executive Dick Costolo said in the earnings release.

"We are the only platform that is public, real-time, conversational and widely distributed and I'm excited by the number of initiatives we have underway to further build upon the Twitter experience."

Investors still not sold

Twitter has fast become ingrained in popular culture but must still convince investors of its business model.

It is expected to be able to reach profitability over time by delivering ads in the form of promoted tweets, and from its data analytics.

However, "the problem is that there are some serious caveats for growth ahead," Jon Ogg of website 24/7 Wall Street wrote in a post about the earnings.

"Twitter's stock is so far getting a reality check."

Costolo spent much of an earnings call assuring analysts that Twitter is working on features and improvements intended to ramp up the number of users, along with how much they engage with the global one-to-many messaging platform.

"It will be a combination of changes introduced over the course of the year that will change the slope of the growth curve," Costolo said.

"We want to reach every person on the planet."

Twitter will be particularly focused on making it easy for anyone to grasp the service within moments of a first visit and on improving the experience on smartphones and tablets, according to the chief executive.

Twitter, which has its roots in 140-character text messages, also planned to get more visually engaging with pictures and video.

The service's format of sharing in real-time with short text messages doesn't lend itself easily to traditional ad formats, so the company needs to get creative with marketing messages, according to analyst Enderle.

During the earnings call, Costolo told analysts that Twitter didn't need to change anything, it simply needed to make "Twitter a better Twitter."

Forrester analyst Elliott criticized Twitter for essentially remaining a one-trick pony since the San Francisco-based service launched in 2006.

Leading social network Facebook, in contrast, has relentlessly added features or capabilities and its ranks of users now tops 1.2 billion people.

"It's a bit vexing," Elliott said.

"Facebook is constantly adding to the site, while Twitter has been sitting on this single feature for their entire existence."

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New York (AFP) Feb 05, 2014
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